WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
Data Controller: Moodra Cosmetics And Perfums S.L.
Tax ID (CIF): B56491608
Address: Avenida del Chorrico 15, 30500, Molina de Segura, Murcia, Spain
Email: info@moodra.com

WHAT TYPE OF DATA DO WE PROCESS?
Depending on the products, services or features you wish to access at any given time, we may process the following types of personal data:

• Identifying data: name, surname, national ID, passport number, language, country of interaction, etc.

• Contact data: phone number, mailing address, email address, etc.

• Economic and transaction information: payment or card data, purchase history, orders, returns, etc.

• Connection, geolocation and browsing data (especially when interacting via mobile devices).

• Commercial information if subscribed to our newsletter.

• Preferences and interest data.

Fields marked as mandatory in our forms are essential for us to provide you with access to specific services or features. Refusing to provide such data may result in the inability to register or use those services.

WHY DO WE PROCESS YOUR PERSONAL DATA?
Depending on your interaction with our site, your data may be processed for the following purposes:

1. To manage, fulfil and execute the purchase contract:

   • Contacting you with updates or informational communications related to purchased products, including satisfaction surveys.

   • Processing payments, regardless of method.

   • Activating fraud prevention mechanisms.

   • Handling returns and availability inquiries.

   • Issuing receipts, invoices and other proof of purchase documents.

2. To handle your requests or inquiries through the various available contact options:

   • Only the data strictly necessary to respond or resolve your inquiry will be processed.

3. To register you as a website user:

   • Data will be used to create and manage your user profile and grant access to functionalities. You may cancel your account at any time.

4. For marketing purposes:

   • If subscribed, your data will be used to send newsletters. You may unsubscribe at any time via email or the link in each communication.

5. To analyze usability and improve services (Cookies):

   • Browsing data may be used for analytical and quality improvement purposes.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The legal bases vary according to the purpose:

1. Contract execution: Necessary for fulfilling the purchase agreement.

2. Customer Service: Legitimate interest to respond to inquiries and resolve issues.

3. Website registration: Based on your consent when signing up.

4. Marketing: Based on your consent to receive communications.

5. Analytics and quality: Legitimate interest in improving user experience and service quality.

HOW LONG WILL WE KEEP YOUR DATA?

• Purchases: As long as needed to manage purchases and comply with tax/legal obligations.

• Customer support: Until your inquiry is resolved.

• User registration: Until you request cancellation.

• Marketing: Until you unsubscribe. Promo data is kept for 6 months after the campaign ends.

Even after the required retention period, we will store your data securely for as long as liability could arise. Once expired, we will proceed to delete the data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
Yes, to fulfill our services, your data may be shared with:

• Financial entities (for payment processing)

• Technology service providers

• Logistics, transport and delivery partners

• WhatsApp: https://www.whatsapp.com/legal/updates/privacy-policy/?lang=en

We also maintain a presence on Facebook and Instagram. Please note:

• Access to these networks is voluntary.

• Moodra is not responsible for their data usage policies.

• For interactions on our official accounts, Moodra is co-responsible with each platform.

• Always review their privacy policies before interacting:

  • Facebook: https://www.facebook.com/privacy/explanation

  • Instagram: https://www.instagram.com/privacy/explanation

WHAT ARE YOUR RIGHTS REGARDING YOUR DATA?
You may exercise your rights free of charge by writing to info@moodra.com indicating the reason for your request. Your rights include:

• Accessing the personal data we hold about you.

• Requesting rectification of inaccurate or outdated data.

• Requesting deletion when data is no longer necessary.

• Requesting restriction of processing in certain circumstances.

• Withdrawing your consent at any time.

• Receiving your data in a portable format.

• Objecting to processing when based on legitimate interest.

You may also file a complaint with the Spanish Data Protection Agency: https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES TO THE PRIVACY POLICY
We may update this policy. Significant changes will be notified through the platform or by email.

COOKIES INFORMATION
We use cookies and similar technologies to improve your browsing experience and show relevant content. For more details, consult our Cookie Policy.